FAQ - Frequently Asked Questions


What does Fido Markets provide?

Fido Markets provides its members with a world renown platform (MT4) from which they may participate in an Over the Counter (OTC) basis with a variety of financial instruments, including Forex, CFDs, Commodities and much more. In addition,Fido Markets provides its members with a variety of tools, such as Forex News and Technical Analysis, in an effort to give its members as much information as possible to assist them when it comes to making the right trading decisions.

Why was Fido Markets created?

Fido Markets forayed into Forex brokerage to provide the best service to active online traders of traditional web-based brokers who confronted delays in trade executions, frequent system failures, and poor customer support. Fido Markets does it through high-end technology products encompassing fast executions and unmatched customer service.

Where is Fido Markets registered and licensed?

Fido Markets is a trade name of Fido Markets . Fido Markets is safe as we are registered with United Kingdom Financial Service Provider (FSP), Registration No: 13396516 . We are also a member of Financial Services Complaints Ltd that provides dispute resolution services to participating financial service providers (FSPs) and their clients.

How is Forex Trading with Fido Markets Different?

Fido Markets receives quotes from multiple banks, partners, and pools of liquidity, so we don't create the spreads that you see. It is displayed as an aggregate of these prices in real-time, which areimmediately available. At Fido Markets , there are No re-quotes, stop hunting, or any other trickery, just a fully transparent marketplace.

Where is your office located?

Our Office location is 20-22, Munroe Street, Napier 4110, United Kingdom.

Do you have a dealing desk?

No, Fido Markets does not have a dealing desk.

Will I have access to round-the-clock client service?

Fido Markets is pleased to provide 24 hour client service. Our highly-trained staffs are experienced in Forex and platform functionality. We pride ourselves on our service levels and welcome calls from our clients.


How can I sign up for a demo account?

You can sign for a demo account by filling the online Demo registration form in our website.

How long is the demo trial?

Your Demo Account will remain open for 30 days. If you would like to extend your demo account or open another one, please contact our Support team.

What is the difference between Demo and Live Accounts?

Demo and live accounts have the same functional capabilities. However, profits and losses on a demo account are not real as you trade with virtual money; therefore no financial risk is involved.

Why do you need a valid email address for demo registration?

We require a valid email because our automated system will send you the sensitive information. The system is also designed to prevent bogus automated registrations from the spambots. Please note that the registration system is not compatible with temporary email providers.

Do you share my data with any third parties that I submit during demo registration?

All demo users' data collected is securely stored in our servers. We don't share any of your personal data with any third parties. For more information please read our Privacy Policy & Terms and Conditions.

I've just registered, but I haven't received any email from you. What should I do?

Did you check spam/junk email folder? This is the place where automated emails end up mostly. If still after 15 minutes you haven't received any email from us, and you are sure you've spelled your email correctly during registration, you may try to register one more time. If you're still having trouble, you may contact us for assistance and we can manually activate your account.

How can I continue my Demo trading after 30- day Demo account period?

Fido Markets Demo accounts are available on a 30-day trial basis. Please contact our Support team if you wish to extend your 30-day Demo account period.


How do I open a Live Account?

“Open a Live Account" button is available on hover of all menu tabs. You can find that below "Start Trading Now". You can register for Fido Markets Live account with our simple and convenient, online application. You can complete your profile with necessary account, financial, trading information, document submissions inside MyVault (cabinet).

I just completed the profile, when can I start funding?

You will be aware of the status of the application usually within 24-48 hours from the moment we have received your complete application and identification documents. You can start funding from MyVault once your account has been approved.

Is your online application secure?

Yes, our application link is on a secure site. All information is kept confidential with us.

Why do you need information about my financial background and investment experience?

We collect information regarding your financial background and investment experience for our records and for regulatory reasons. This should not affect your application and you can be sure that all information is held safely.

Can I change my application form after it has been submitted?

If you need to amend any information on the application form, please contact our Support team.

How do I know if my account has been opened?

Once your account has been opened, you will receive an email from Fido Markets with instructions for logging into the platform. You will also know the status of your application and account number inside MyVault. You can fund your account from "Deposit Funds" section of MyVault.

Can I open more than an account inside MyVault?

Yes. You can open any number of available account types from MyVault just by using “Open an Account” button in the dashboard.

Can I open a joint account?

Yes, you can open a joint account. To do so, please specify that you wish to open a joint account during the Online Account Opening Process. You will need to submit the filled in joint application form (downloadable) along with supporting documents. If you need any help filling out an application or you have further questions, please email to our support@Fido Markets .com

Do you offer corporate/business accounts?

Yes, we provide corporate accounts. Please specify that you wish to open a corporate account during the Online Account Opening Process. Downloaded Corporate form is to be filled and submitted along with necessary documents to support@Fido Markets .com

Do you offer managed accounts?

Yes, we do offer managed accounts. You can run multiple clients' accounts using just an ordinary MetaTrader4 Client Terminal in a simple, intuitive way.

What account types does Fido Markets offer?

We offer separate accounts for MT4 and swap-free accounts. To view the full list of Accounts offered, please see Accounts Types section under FX services.

What is the minimum initial deposit to open a Live Account?

For a Standard MT4 account, the minimum initial deposit is $1. You can also open a professional MT4 account for $5000.

How can I change my account information?

You can email to support@Fido Markets .com requesting the change with the proper proof of the new bank statement, credit card statement, or utility bill for proof of new address, and bank statement for new banking information being uploaded inside MyVault.

Do you offer mobile trading?

Yes, we offer a mobile trading platform for MetaTrader 4 including iOS, Android and Windows mobiles.


What funding methods do you offer?

Please see our Deposit of Funds page for complete information.

What currencies can I use to fund my account?

You can deposit funds in any of the 3 major currencies, namely USD (US Dollar), EUR (Euro), GBP (British Pound).

Does Fido Markets accept wire transfers?

Yes, you can fund your Fido Markets trading account by bank wire transfer.

Does Fido Markets accept Transfers via Credit Card?

Yes. You can fund your Fido Markets trading account via Credit or Debit Card through MyVault. For further queries contact us at support@Fido Markets .com

How can I request a withdrawal?

In order to withdraw your funds, submit your Withdrawal request in Client Cabinet or you can download the withdrawal form. Please log in to your Myvault Login and click ‘Withdraw Funds’ button and choose your Withdrawals and submit your withdrawal details in the respective Payment Option.

How long does it take to process a withdrawal?

Normal transfer takes about 2-3 days while express transfers happen within 1-2 days.

Can I withdraw my money if I have an open position(s)?

Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions in your account.

What are the deposit and withdrawal terms you follow?

You can refer our funding terms and conditions to know in detail.


What kinds of partnerships are available?

We offer Introducing Broker, Regional Representative, Fund Manager, White Label partnership programs. We would also consider other partnerships like web masters, signal providers, etc.

What is necessary to become Fido Markets Introducing Broker (IB)?

In order to become Fido Markets Introducing Broker it is necessary to fill out an IB registration form, sign IB Agreement and open up an individual or corporate account which will be used for IB payouts.

How long does the IB approval process take place?

All IBs must go through the standard approval procedure. IB review and setup is usually completed within 1 week

What is the average payout level for IBs?

Fido Markets offers competitive partnership terms by sharing its spread revenue with IBs. Eligible partners can do a spread mark-up, or charge additional commissions subject to Fido Markets approval.

For which trading platforms can IBs solicit clients and get commissions on?

Currently, IBs can solicit clients to open trading accounts on the MetaTrader 4 trading platform.

What information is available for IBs in the Partner Cabinet?

IBs can see the commission in real-time for each trade for each assigned client.

IBs can see the list of all newly introduced clients.

Does Fido Markets offer Islamic accounts?

Islamic accounts are available for partners from Islamic countries only.

What is the payout schedule for IB commissions?

All IBs are compensated on a monthly basis. The accrued Rebates are deposited directly to the IB's live trading account and can be withdrawn on the 10th of every month.

How are the clients assigned to a particular IB?

The clients are assigned using a unique IB link that is generated upon partner approval. If the client submits a live account application using this unique link all client's trading accounts will be automatically assigned to this IB.

How can I reassign a client if he did not follow the unique link or failed to indicate Introducing Broker unique ID number while applying for trading account?

If during the application process client did not fill out the IB unique code or did not follow the unique registration link, in order for the client to be assigned under the IB, the client must sign the Partner Assignment Form and specify the partner unique ID number within the 30 days after the application.

No client’s past due can be re-assigned. IB commissions will start accumulating only from the moment the client has been assigned.


How do I Add a Money Manager to my account?

First step, your Money Manager must create an LPOA Agreement for you, and provide you with an LPOA Identification Code.

Once you have the LPOA Identification Code, go to MultiManager> Investors, then fill out the Add New Sub-Account form below the table.

Choose the trading account that you wish to be managed by your Money Manager, enter the LPOA Identification Code and the visual code, and then confirm that you understand and agree to the terms, then click Next.

Check that the Money Manager Commissions terms are correct, then enter your name as the Primary Account Holder Signature, and your Primary Witness’ Name as the Primary Witness Sign, their Occupation and Address, read the LPOA terms and click Agree, then Save. Once you have saved your LPOA Agreement, your Money Manager will have to confirm it in order to add your trading account to their management pool.

How do I Remove a Money Manager to my account?

To remove your account from a Money Manager’s management pool, go to MultiManager> Investor and click on the Accounts tab. Select the Account you wish to remove and click “Remove From Pool”. Please note, if you remove your account from the Money Manager’s pool and then re-add it at a later date, it will reset your High Water Mark level.

How do I see the total commissions charged?

To view the total commissions charged to your account, go to MultiManager> Investors, then click on the Commissions tab of the table. Here you can see all the commissions charged to your account and the relevant calculations used.

How do I see the performance of my account?

To view the performance of your account, click on the Home button in the menu bar, then select the account that you wish to view performance for, change the Chart Type to Balance over time and enter the date range, then click Generate.

How do I change the terms of my money manager agreement?

To change the terms of your Money Manager agreement, you will have to contact your Money Manager and ask them to create you a new LPOA Agreement with new commission terms. You will have to remove your existing trading account from their management pool, then re-add that account using the new LPOA Identification Code.

How do I dispute a trade or commission charge?

If you don’t understand how a particular commission charge has been calculated, review the Commissions table that can be found in MultiManager> Investors, then click on the Commissions tab. You can also raise any disputes by contacting your Money Manager or Institutional Support at”insertcompanyname”.com

How do I view the terms of my money manager agreement?

You can view the commission terms of your Money Manager agreement by going to MultiManager> Investors, then click on the LPOA Contracts tab. You can view the full LPOA Agreement and save it as a PDF by clicking on PDF. Make sure that you are viewing the latest LPOA Contract for your account.

Where can I download a copy of the LPOA?

You can download a copy of your LPOA Agreements by going to MultiManager> Investors, then clicking on LPOA Contracts and clicking on PDF.

What is an LPOA Identification code?

An LPOA Identification Code helps the MULTIMANAGER platform to distinguish between one LPOA Agreement and another. You should receive an LPOA Identification Code from your Money Manager when signing up for the account.

Can I add more than one Money Manager to my account?

No, you can only have one Money Manager per trading account. However, you can open multiple trading accounts, and add additional Money Managers to the new accounts.

My Account is no longer listed in the accounts table?

Your Money Manager may have removed your account from the pool. Please contact them immediately. You can re-submit your application to have the account managed by filling out the Add New Sub-Account form.

Have submitted my LPOA, why isn’t my account shown?

The Money Manager has to accept the LPOA agreement before your account is added to the pool. Please check with your Money Manager to see if they have received your application.

When are the performance, commission and monthly fees charged?

No, you can only have one Money Manager per trading account. However, you can open multiple trading accounts and add additional Money Managers to the new accounts.

Why was I charged a performance fee when I am in loss?

Most LPOA Agreements are signed with a performance fee that includes a High Water Mark clause. Also, please note that if you remove your account from a Money Manager’s pool, then re-add it, you will reset the High Water Mark.



How do I change the allocation mode?

You can change the Allocation Mode by going to Pool Management and changing the Allocation Method drop-down box, then clicking Save Changes.

How do I change the allocation by percentage between sub-accounts?

You can change the Allocation by Percentage when you are in Percent Allocation mode. Click on the Edit button next to the sub-account that you wish to edit, and change the desired percentage figure, then click Save Changes. The Total Allocation Percentage has to equal 100% in order for the Settings to be saved.

How do I “Deactiviate” a sub-account?

You can deactivate a sub-account so trades are not allocated to the account, by going to Pool Management, then clicking Deactivate on the relevant account, and then clicking Save Changes. If you are in Percent Allocation mode, you will have to change the Percent Allocation for the other sub-accounts in order to do this.


How do I view open orders?

Click on Order Management > Open Orders. Here you can see each order and sort by ticket number, instrument symbol, buy/sell, volume, open time, open price, and current profit.

How do I view order history?

Go to Order Management > Order History. Select a From and To date and click on Retrieve Orders.This will display all of your previous orders and can be sorted by ticket, instrument symbol, buy/sell, volume, open time, open price, close time, close price and total profit.


How do I Remove a sub-account from my pool?

You can remove a sub-account from your pool by going to Account Management > Manage Accounts, then click the Remove From Pool.

What does pending status mean?

If you see a sub-account with ‘Pending’ Status, this means that they have returned the completed LPOA form to you, but you have not yet added them to your pool. Click ‘Add To Pool’ in order to add the sub-account to your pool.

My Client has signed the LPOA. Why haven’t they been added to my pool?

Once the client has submitted the completed LPOA Agreement, you will see them appear under Account Management > Manage Accounts, in ‘Pending’ Status. Click ‘Add To Pool’ in order to add the sub-account to your pool.

How do I see my total commissions earned?

You can see the total amount of commissions generated by date. Enter a From and To Date, then click Retrieve Commissions.

The commissions will be displayed with the Date, High Water Mark, Daily P/L, Adjusted P/L, Total P/L, Performance Fee, Monthly Fee, Commission Fee, Total Fess and Net P/L.


How do I disable an old LPOA agreement?

To disable an old LPOA Agreement that you no longer wish to use, go to LPOA Management > View Contracts, and click Disable for the contract that you wish to remove. Press Enable to re-enable that agreement.

How do I view my existing LPOA agreements?

To view existing LPOA Agreements, go to LPOA Management > View Account Contracts. Here you will see every current and previous signed LPOA that you have received from clients.

How do I view my existing LPOA agreement terms?

To view the terms of an existing LPOA Agreement, go to LPOA Management > View Contracts. This will show you the LPOA Identification Code, the Performance Fee, Commission, and Monthly Fee. You can also see which terms a client has agreed to by going to LPOA Management > View Account Contracts, then clicking on PDF for any given account. This will download a PDF copy of the full LPOA Agreement to your computer, which will include the terms.

How do I save a PDF copy of existing LPOA agreements?

Go to LPOA Management > View Account Contracts, and click on PDF. This will save a copy of the full LPOA Agreement to your computer.

How do I Add a new LPOA agreement with different terms?

You can add a new LPOA Agreement by going to LPOA Management > Add Contract. If you wish to sign up another client using the same terms as an existing agreement, then you can add an existing contract by providing the new client with the LPOA Identification Code. You can use an existing LPOA Agreement as many times as you wish.

You can find the LPOA Identification Code under LPOA Management > View Contracts


What is a lot?

A Lot is a standard unit of measurement in Forex trade. One lot is approximately equal to $100,000 currency, while Mini lot is approximately equal to $10,000 of currency.

What are your trading hours?

Fido Markets offersForex; Forex is an OTC (over-the-counter, OFF exchange) market, so there are no defined trading sessions. If you have a Standard account with Fido Markets , you may trade Forex from 5pm EST Sunday to 5pm EST Friday. Please be advised of the potential for illiquid market conditions, particularly at the open of the trading week.

What instruments do you offer?

Fido Markets gives you the opportunity to work with 60+ currency pairs, CFDs including Gold and Silver, Oil and some of the major indices. We provide competitive and effective spreads for each tool, in order to create comfortable conditions for our clients.

Are your Spreads Fixed or Variable?

Fido Markets offers both fixed and variable spread to cater to the clients' needs.

Will I be able to receive trading reports?

Yes, you will receive Daily Confirmation mail from our support team.

What is your policy regarding scalping?

We do not have any policies or restrictions on scalping.

What is the size of 1.0 lot, your margin requirements, spreads, commission etc?

1 lot is 100,000 units of base currency.
0.1 of a lot is 10,000 units of base currency.
0.01 of a lot is 1,000 units of base currency.
The Base currency is the first currency in the currency pair.
To know more about margin requirements, spreads, and commissions, please see our Accounts page.

Do you re-quote?

Fido Markets is basically an STP broker, therefore, there are no re-quotes. The Clients' requests are executed at the price that is stated on the Company's trading platform based on market execution (STP) principle.

What is the minimum trade size?

The minimal trade size is 0.01 Lot.

What is the leverage available to me?

Fido Markets offers a default leverage of 100:1 and can be lowered or increased as per customers' requests with a maximum of 1000:1 A higher degree of leverage can lead to greater gains as well as greater losses.

Does Fido Markets tax my earnings?

No. All tax arrangements are your concern. If you have any doubts regarding your tax status, we recommend you seek independent advice.

Do you pay interest on the funds in my trading account?

No. Currently we do not pay interest on funds.

Does Fido Markets provide any assistance with respect to recommendations on Trades?

Fido Markets places great emphasis on providing its members with as much information as possible in an effort to help clients make the right trading decision. Such assistance includes intraday technical analysis, Daily Forex News, Economic Calendar etc. For further information on the assistance provided, please ask our Support team.



Does your platform provide charts?

Yes, our trading platform provides charts.

How do I confirm trades that I've placed?

Trade confirmations are provided online as soon as the trade is executed. Full transaction details may be accessed on screen, including date, time, rate, notional amount bought and sold, USD value, and reference number. Confirmations may also be accessed via your daily statement.

How do I see my trading history?

Please open the 'Terminal' window (press Ctrl+T on your keyboard) and select the 'Account History' tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file that can be viewed outside the MT4 trading platform.

I have received a message that says "trade context is busy." What does this mean?

You will receive the message "trade context is busy" if you have placed two or more orders simultaneously. You have received this message because you have not waited until your trade has fully processed before placing another. In order to resolve this issue, please restart the MT4 platform.

Is there a deal desk associated with Fido Markets MT4 platform?

No, we are a non-deal desk broker.

Can I place trailing stop orders?

Yes, you may place trailing stop orders. More information regarding trailing stop orders can be found in our MT4 User Guide.
Please note: Trailing stops become inactive once you log out of MetaTrader. Placing contingent orders may not limit your losses.

How do I install an Expert Advisor?

Save your expert advisors to C: "Program Files" - " Fido Markets MT 4" - "experts," and then restart MetaTrader. If installed correctly, you will see the Expert Advisor file in the "Navigator" window under Expert Advisors and is now available to activate for live trading.

What do I do if the attached Expert Advisor does not work?

Begin by checking if trading is allowed by going to 'Tools -> Options -> Experts tab -> Allow live trading'. Then make sure that the Expert Advisor button on the main toolbar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart to show that you have activated your EA correctly. If everything appears to be okay, but the EA is still not working properly, see your log files via the 'Experts' tab in the 'Terminal' window (you should be able to see what error occurs).
Please note that Fido Markets does not support EA's and that if any questions arise in regards to the functionality of an EA, we advise you to contact the programmer or seller of that EA.


What are currencies?

Currency represents the stores of value that is relative to other countries across the world.

What are the major currencies of interest?

The major currencies involved in the Forex market are USD, EUR, JPY, GBP, CHF, CAD, AUD, and NZD. These eight countries have a steady trader's rate and financial markets. Having the regular look on these eight countries’ statistics will help in earning through the interests.

When to Trade Forex?

Forex market is a 24 hours market but that does not mean the trading volume is high throughout 24 hours. There are few times when London-New York and Tokyo-London session overlap and that is the best time for trading as the trade volume is higher. Hence the best time to trade is when two sessions overlap as it gives large trading volume.
The pip range for most of the currency pairs during the middle of the week, which makes it a best time to trade.
Utilize the busiest London session for trading.

When not to Trade?

No trading during Sundays and holidays.
Trading on Fridays especially during the latter part of US session is not advisable.
Do not try trading during Major news events, be it American Idol or NBA Finals.

How to Trade Forex?

The best way to trade is to develop one's own strategy as Forex markets does not have any secret for the success.
When one buy too many products then it is said to be overtrading and it can result in heavy loss as the market's stability cannot be predicted. Trade only with the currency pair with which you are best suited.
Select your spread range as some of the currency pairs have larger spread range. Consider Currency correlation, which is the relationship between the two currencies that moves either in same or opposite direction over a certain period of time, may help in determining about the product.


What is CFD?

CFD(Contract for difference) is a contract agreement drawn in trade between two parties, termed 'buyer' and 'seller', stipulating that the seller will bear to the buyer the difference between the current value of an asset and its value at contract time.
At Fido Markets , we offer Gold, silver, oil and index CFDs.

Why to Trade Gold and Silver?

Precious metals trading allows you to trade on leverage which could incur a high profit at a low investment.
They are less complex trading products compared to currency pairs.
As the demand of Gold and Silver is high, it is also a profitable investment among the products in forex.

How to trade Gold and Silver?

Developing your own strategy could make the Gold and Silver trader simple and effective.
Getting updated regularly on the market movements and doing a detailed analysis will help the traders in safe trading.
Day trading is advisable to the traders who mainly concentrate on Gold and Silver.


Why is US Oil trading so popular?

WTI crude oil is easier to refine and transport. The demand for WTI crude oil is always likely to remain high due to its scarce availability. It is also proven for its transparency and liquidity attracting most of the customers who trade energy commodities. All these factors make WTI crude oil the world’s most traded, liquid oil commodity in an electronic marketplace.

When is the best time to trade crude oil?

It is better to trade during prime time only such as 8:50am EST (New York Time) - 10:30am EST.
You should also look at the time when Weekly inventory report is released, during which the trading can wait instead of messing up your trades during such busy times.

How to trade oil?

Place entries with proper stop-limit orders.
In order to achieve consistent success during day trading, profit targets can be of 0.15 to 0.20 or similar lesser ranges instead of opting for bigger moves.


What are the advantages of trading index CFDs?

When you trade index CFDs, you will get the opportunity to select different contracts varying in its increment value and currency type, depending on the underlying asset origination.

Traders can easily enter or exit the market in both rising and falling markets.

Influential factors depend on supply and demand of a given commodity or the changing trend associated with business sectors.

Fido Markets indices reflect the performance of a specified index future contract from a major global index in Europe, UK or US.

With indices, you can take advantage of broader market movements with one trade.

How to trade CFDs?

Trading CFDs is similar to trading Forex. When trading CFDs, you can trade on whether the price of the financial product is likely to move high or low in value.

The difference between the buy and sell prices is the spread. If the price of CFD is likely to go down, then use the sell price. When you sell a CFD at your entry price, you would later buy it again or close the short position at a lesser price to gain maximum profit out of it. In case the price is likely to go up, you would use buy price. After buying the CFD, you can sell it at a higher price to realize the profit.

Decide upon the leverages with caution.

Check for the breakout opportunity when the market moves outside the range. This may occur when high volumes of trades occur like opening of the morning session and time around the closing session of the day. Traders should always keep a track of these movements to find better opportunities.






PAYMENT METHODS: payment-methods
TRADERS: traders

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Trading Forex and CFDs involves high level of risk factor and can result in losing entire investment and it will not fit every investor. Advisable to understand the risks involved before investing. Trade only with the capital for which you are prepared to lose and select leverage considering the consequences.Please read our complete 'Risk Disclosure'.